Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Itens adicionais que não podem ser devolvidos:
Vales – presente
To complete your return, we require a receipt or proof of purchase.
• Each delivery is considered officially MADE and/or COMPLETED by our Store’s official carrier documentation [FEDEX Delivery to USA, EUROPE and ASIA].
• ATTENTION: It will be up to the recipient to control the order upon delivery and verify the integrity of the package 📦, including the possibility of refusing to receive the merchandise [if it is open or there are significant signs of deterioration or obvious damage to the product].
• After delivery, METATRON Wellness will not accept any claims for damages at the origin of the shipment or for any liability of the carrier.
METATRON Wellness Company
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or defaulted refunds (if applicable)
If you still haven’t received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for the refund to be officially published.
Then contact your bank. There is usually some processing time before a refund is posted.
If you’ve done all of this and still haven’t received a refund, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should email us at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To ship the items you must use a traceable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.